Frequently Asked Questions

Everything you need to know about your Mr. Pen experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order ships.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the items in their original packaging for a full refund or exchange.

Do you offer international shipping?

Currently, we primarily ship within the United States. Please check our shipping page for updates on international availability and specific regional rates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout process.

How can I contact customer support?

Our team is here to help! You can reach us via the contact form on our website, or by emailing support@mrpen.com. We aim to respond to all inquiries within 24 hours.

Are Mr. Pen products covered by a warranty?

Yes, we stand behind the quality of our products. Most Mr. Pen items come with a limited lifetime warranty against manufacturing defects to ensure you have the best tools for your projects.